FAQ’s
Frequently Asked Questions
General Questions
Fine Auto Store specializes in both genuine and aftermarket car spare parts and accessories. All products are guaranteed to be 100% new and unused.
Yes, we sell both genuine and aftermarket parts. We provide a full guarantee of authenticity on all genuine parts, ensuring they meet the highest quality standards.
Our office is open from 10:00 AM to 8:00 PM, Monday to Saturday. Feel free to reach out to us during these hours for any inquiries or support.
Orders and Payment
We accept multiple payment options, including cash on delivery, bank transfer, and Jazz Cash, depending on the product and delivery location.
Once you place an order, you will receive an order confirmation email with the details. If you do not receive a confirmation, please check your spam folder or contact us.
Yes, you can cancel your order if it has not yet been shipped. Please contact customer support as soon as possible to request a cancellation.
Shipping and Delivery
Yes, we provide delivery throughout Pakistan, except for areas where delivery is not feasible due to geographic or security reasons.
Delivery charges vary depending on the item size, weight, and delivery location. Shipping costs will be calculated at checkout.
Delivery times vary depending on your location and the shipping option chosen. Typically, delivery takes 3-5 business days for standard shipping.
Once your order is shipped, you will receive a tracking number and instructions via email to monitor your delivery status.
Returns and Refunds
We accept returns within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please see our Return Policy for more details.
To initiate a return, contact our customer support team within 7 days of receiving the product. You will receive instructions for shipping the item back to us.
Customers are responsible for return shipping costs unless the product is defective or incorrect. In such cases, we will cover the return shipping fees.
Refunds are processed to the original payment method within 7-10 business days of receiving and inspecting the returned item.
Product Information
Yes, all our products, both genuine and aftermarket, are 100% new and unused. We do not sell refurbished or used parts.
Each product page includes detailed specifications and compatibility information. If you are unsure, please contact our customer support team with your car’s make, model, and year.
If you cannot find a specific part, please reach out to us. We may be able to source it or suggest an alternative.
Account and Technical Support
Click the “Forgot Password” link on the login page and follow the instructions to reset your password. If you encounter issues, contact customer support for assistance.
Log in to your account, go to your profile settings, and update your personal information as needed.
Customer Support
You can contact our customer support team via email at [Your Contact Email], phone at [Your Contact Number], or through our Contact Us page. Our support hours are from 10:00 AM to 8:00 PM, Monday to Saturday.
Our team strives to respond to all inquiries within 24-48 hours
Policies and Security
Yes, we use industry-standard security measures to protect your personal data. For more details, please refer to our Privacy Policy.
You can find detailed information in our Privacy Policy, Terms of Service, Shipping Policy, and Return Policy, all available on our website.